Customer care

Returns

Review the item promptly after delivery and keep all packaging while a return or damage question is being resolved.

Return guidance

Clear information makes the process easier

Formal time limits, fees and exclusions await client confirmation and will be published here before live sales begin.

Items should be unused, complete and in the original packaging unless the request concerns transit damage or a fault.

Contact support before sending anything back and wait for the return instructions.

Large furniture may require coordinated collection and cannot be sent without approval.

Approved refunds are issued after inspection; bank processing times can vary.

Return window, restocking, return freight and exclusions remain pending client confirmation.

Cefftey

Have the order number, product SKU, delivery date and condition photos ready.