Frequently asked questions
Answers for pet families
Quick guidance about sizing, finishes, delivery and the current Cefftey range.
Cefftey support
The essentials, clearly explained
For product-specific help, include the product name or SKU when contacting us.
SizingHow do I choose a crate size?+
Compare the listed internal and external dimensions with your pet’s standing height, body length and preferred resting position.
ProductsWhich finishes are available?+
Finish choices vary by SKU. The current range includes Walnut, Black, Light Walnut and Oak on selected crate formats.
AssemblyDo furniture pieces require assembly?+
Assembly requirements depend on the item. Review the product specification and keep all hardware until setup is complete.
DeliveryHow should I prepare for delivery?+
Measure the full route, including doorways, corridors, lifts and stair turns, before ordering large furniture.
CareHow should wood-finish surfaces be cleaned?+
Use a soft, lightly damp cloth and avoid abrasive tools or harsh chemicals. Wipe spills promptly.
SafetyHow often should hardware be checked?+
Inspect latches, fasteners, bars and high-contact points regularly and stop use if any part is damaged.
ReturnsWhere can I review return information?+
See the Returns page for current eligibility guidance and the details needed to start a request.
Learn more →OrdersWhere can I track an order?+
Use the Track Order page with your order number and checkout email.
Learn more →Cefftey
Still need a hand?
The Cefftey team can help with product specifications and delivery questions.